SHIPPING POLICY

Product packaging

  • DISCREET PACKAGING We pack your items in a completely opaque thick brown cardboard box OR opaque high strength un-tearable poly bag. We don't put any indication of product name name in the package on the packaging box*. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!

Sample Parcel Box

 

  • Invoice needs to be sent along with the package due to various states/courier regulations. Generic name of the products eg. Personal Care Item OR Ready Made Garment will be mentioned on the invoice.
  • GIFT WRAP we offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy. This is made available at a nominal charge of Rs 30.

 

3 Days Local and 7 Days pan-India Delivery Guarantee!

We offer a local (within NCR) '3 Days Delivery' and pan-India '7 Days Delivery' guarantee on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday), of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the payment has been verified.

 

What is not covered in the Guarantee:

  • Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming - that is something we have no control over)
  • Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
  • This guarantee is not valid for special promotional offers (e.g. Anniversary celebrations, etc).
  • In case of cities dealing with law and order situations, delivery of courier might get temporarily effected.
  • This guarantee is not applicable for products on backordered status.

Please note:Currently, we do NOT deliver outside the territory of the Republic of India.

 

Shipping charges

  • Shipping is FREE for all orders worth Rs 499 or more.
  • For orders less than Rs 499, nominal shipping fees of Rs 49 is levied.
  • The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your Order to you, we bear the extra cost.
  • The total shipping charge for your Order will be displayed once you proceed to check out.
  • Octroi charges wherever applicable is prepaid and not to be borne by the customer.
  • It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
  • Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
  • In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.

 

Tracking

  • We shall be sending the tracking URL of the courier so that you can track the delivery yourself also.

 

Shipping Partners

We have a tie up with leading courier service providers in India

  • FedEx
  • Bluedart
  • DTDC
  • Ecomm
  • Speed Post
  • FirstFlight

Please e-mail us at cs@cilory.com if you have any questions on our shipping policy.