We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 30 days as follows:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused alongwith its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 30 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.
In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.
In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 120.
Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
We hold the right to deduct shipping charges of Rs 70 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity. NOTE: Products that have been tampered with, opened and/or used cannot be returned. Exclusions
Due to hygience reasons, we won't be able to accept returns in the following categories
Nightwear with Briefs(G-Strings)
G-Strings & Thongs
Sexual Well-Being products
Face creams, lotions, hair care products
Healhtcare Equipments Mode of Return
To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection FREE of cost Or the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of Rs 120.
You may contact our Customer Care within 30 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier (The return courier cost to be paid by the customer) and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.
At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference. Please e-mail us at firstname.lastname@example.org if you have any questions on our returns policy.